Tele caller - Associate

Job Role : TelecallerJob Location : Goregaon, MumbaiEducation : Graduation
About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneerof the mobile QR payments revolution in India, Paytm builds technologies that help smallbusinesses with payments and commerce. Paytm’s mission is to serve half a billion Indians andbring them to the mainstream economy with the help of technology.
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: They will be responsible for collection targets of the assigned branches. Theywill be required to meet the target of the assigned product. Follow the legal guidelines forcollection agencies & in-house collections.
Expectations/ Requirements:1. To achieve collection targets of the Respective Branch assigned.2. Meeting the Target on the product assigned for Collections.3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelinesprovided by the law in force.5. Ensure adherence to the Code of Conduct.6. Continuously monitoring collection agencies and In-house collectors to identify fraudulentpractices and ensure that no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:1. He or she should have more than 1 year of relevant experience in Collections role2. Excellent Communication Skills3. Negotiations skills - strong bias for driving results in a High performance environment4. Strong Relationship and Leadership skills5. Working Knowledge of Computers6. Growth Mindset7. Demonstrated success and achievement orientation.8. Willingness to experiment and improve continuously
Why join us:1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager