SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

About the role

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?
Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.
The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.
Key job responsibilities
Key responsibilities:
1. Volume & Revenue Growth
- Own and drive volume and revenue targets for the SMB shipper segment
- Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
- Develop and implement strategies to increase share of wallet among existing SMB shippers
- Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
2. Account Management
- Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
- Proactively identify at-risk accounts and implement retention strategies to reduce churn
- Negotiate and manage commercial terms in alignment with business objectives
3. Product and Program Interventions
- Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
- Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
- Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers
4. Customer Service Team Management
-Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic qualifications

- 3+ years of program or project management experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 5+ years in logistics industry, driving scalable product and program solutions for the business
- 3+ years experience in sales / account management / business development

Preferred qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
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