TransPerfect
Official employer link. You apply directly with the employer on transperfect.com. Applying is free: never pay anyone for a job, a test or an interview. Jobs with Joe isn’t the employer or a recruiter, and can’t see or influence your application.
What we checked, and when
“Checked today” means we saw this job on the employer’s own feed, or its apply page answered our daily check, today (India time). It is not a promise the vacancy is open. How we verify · Our no-fee pledge
Added to Jobs with Joe Last checked Source: transperfect.com
About Paybooks
Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and delighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities
worldwide.
About the Team
Our vision is to create a global HCM platform, augmented with a suite of AI apps to re-imagine the power of talent management. To accomplish this, we are building a highly motivated team, having right mix of curiosity, expertise, and stamina to transform the space!
Position Overview
We are seeking junior, mid level and senior Support Agents to serve as crucial intermediaries between our software application and clients. This role demands a solid foundation in IT/Payroll fundamentals, basic domain knowledge, and exceptional client communication skills across various channels.
Key Responsibilities
o Serve as the primary point of contact between the software application and clients
o Respond to client inquiries via email, phone, and chat with professionalism and patience
o Actively listen to and comprehend client queries to provide accurate and effective solutions
o Maintain and apply a foundational understanding of product concepts, Cost to Company (CTC) calculations, and domain-specific knowledge
o Stay informed about software updates, functionalities, and industry best practices
o Troubleshoot and resolve client issues related to software usage, functionality, and performance
o Systematically document and track client issues, resolutions, and feedback
o Ensure high levels of customer satisfaction through timely and effective query resolution
o Conduct follow-ups to confirm issue resolution and client satisfaction
o Clearly articulate technical information to clients with varying levels of expertise
o Provide comprehensive explanations and guidance to facilitate effective software utilization
o Identify recurring issues and propose enhancements to software functionality and support processes
o Participate in ongoing training and professional development initiatives
o Should develop in-depth product knowledge to do product fitment gap analysis between client’s requirement and product features and functionalities
Job requirements
o Bachelor’s degree in accounting, business administration or related field.
o Experience levels: 2+ to 5 years
o Proficiency with payroll software and systems
o Experience with Microsoft Excel and other office software.
o Attention to detail and accuracy in handling payroll data.
o Strong analytical skills to assess payroll data and identify trends or errors.
o Strong problem-solving abilities to resolve customer issues effectively.
o Ability to perform under pressure during peak periods (month-end, quarter-end, and year-end)
The ideal candidate will demonstrate a strong commitment to customer service, possess a keen aptitude for technical problem-solving, and thrive in a dynamic, fast-paced environment
66/100
Recent
A high score means the listing behaves like a live vacancy. It can’t prove the employer is still hiring.
Runs in your browser. Your resume is never uploaded or stored.
Source: gartner.wd5.myworkdayjobs.comLast checked
Target
Fivetran
Workday
Payroll Specialist - Product Support | BangaloreTransPerfect
Apply on the official site(opens in a new tab)Source: target.wd5.myworkdayjobs.comLast checked
Source: workday.wd5.myworkdayjobs.comLast checked